Policies

At Elegance Rug Decor, we want you to be fully satisfied with your online purchase. If for any reason you’re not completely happy with your rug or decorative item, please review our return policy below.

1. Return Period:
   •       Returns are accepted within 7 days of the delivery date

2. Conditions for Return:
   •    Items must be in new, unused condition, without any signs of wear, damage, or alteration.
   •    Original tags and labels must be intact.
   •    A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items:
   •    Custom or special-order decorative items.
   •    final sale items.
   •    Any items that have been modified or personalized.

4. Refunds:
   •    Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
   •    For purchases made with gift cards, a store credit will be issued.

5. Return Process:
   •    Return Request: Contact our customer service team at email or phone number within the return period to initiate a return.
   •    Return Shipping: The customer is responsible for return shipping costs.

6. Exchanges:
   •    We offer exchanges for rugs within the return period. Please contact our team to check item availability and arrange an exchange.

7. Damaged or Defective Items:
   •    If your item arrives damaged or defective, please take photos with a visible date stamp from the delivery date, including images of the packaging and shipping label. Contact us within 5 days of delivery, and we will work to resolve the issue.

At Elegance Rug Decor, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect:

    •    Personal Information: When you make a purchase, create an account, or sign up for our newsletter, we may collect personal information such as your name, email address, billing and shipping address, phone number, and payment information.
   •    Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and usage data, to help us understand how visitors use our website and improve our services.

2. How We Use Your Information:

    •    Order Processing: We use your personal information to process orders, fulfill purchases, and provide customer service.
   •    Communication: We may use your email to send order confirmations, shipping notifications, or updates related to your order. If you subscribe to our newsletter, we will also send you promotional offers and updates.
   •    Improvement of Services: Non-personal information is used to analyze website performance, enhance the user experience, and improve our products and services.

3. Sharing Your Information:

    •    Third-Party Service Providers: We may share your information with trusted third-party providers who assist us in operating our website, processing payments, and delivering orders. These providers are obligated to protect your information and use it only for the services they provide.
   •    Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas, or to protect the rights, property, and safety of Elegance Rug Decor, our customers, or others.

4. Cookies and Tracking Technologies:

    •    Cookies: Our website uses cookies to enhance your browsing experience by remembering your preferences, login information, and shopping cart contents. Cookies also help us understand how visitors interact with our site.
   •    Analytics: We may use third-party analytics tools, such as Google Analytics, to analyze website traffic and usage patterns. These tools collect data anonymously and do not identify individual users.

    Opt-Out: You can control cookies through your browser settings and opt out of analytics tracking through tools such as the Google Analytics Opt-Out Browser Add-On.

5. Data Security:

    •    We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to ensure that sensitive data, such as payment information, is transmitted securely.

6. Your Rights:

    •    Access and Correction: You have the right to access the personal information we hold about you and request corrections if any information is inaccurate.
   •    Opt-Out: You may opt out of marketing emails by clicking the unsubscribe link in our emails. Please note that you will still receive transactional emails related to your orders.
   •    Deletion: You can request the deletion of your personal information by contacting us. We may retain certain information as required by law or for legitimate business purposes.

7. Third-Party Links:

    •    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any external sites you visit.

8. Changes to This Policy:

    •    Elegance Rug Decor reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us:

    •    If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email/phone number].
 

Welcome to Elegance Rug Decor . By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase or using any of our services.

1. General:

    •    These Terms and Conditions govern your use of EleganceRugDecor’s website, products, and services.
   •    By placing an order on our website, you agree to these terms, as well as our Privacy Policy and Return Policy.

2. Product Information:

    •    We strive to provide accurate descriptions and images of all items. However, due to variations in screen displays, colors and textures may appear slightly different in person.
   •    All items are subject to availability. We reserve the right to limit quantities and discontinue items without prior notice.

3. Orders and Payments:

    •    Order Confirmation: Once you place an order, you will receive a confirmation email. Your order is only confirmed when payment is successfully processed.
   •    Payment Methods: We accept major credit/debit cards and PayPal.
   •    Pricing: Prices listed on our website are in [USD] and may be subject to taxes based on your location. Shipping costs are calculated at checkout.

4. Shipping and Delivery:

    •    Shipping Options: We offer standard and expedited shipping options. Rates and delivery times are displayed at checkout.
   •    Delivery Timeframes: Estimated delivery times vary depending on location and shipping method selected. Delays may occur due to factors beyond our control (e.g., weather, customs).
   
5. Returns and Exchanges:

    •    Please refer to our Return Policy for complete details on returns, refunds, and exchanges.
   •    Return Period: Returns are accepted within 7 days of the delivery date for items in new, unused condition.
   •    Non-Returnable Items: Custom or special-order decorative items, final sale items, and any items that have been modified or personalized are not eligible for return.

6. Custom Orders:

    •    Custom orders for decorative items are made to your specifications and are non-returnable. A deposit may be required for custom orders, which is non-refundable once production begins.

7. Limitation of Liability:

    •    Elegance Rug Decor is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
   •    We are not responsible for any delays, losses, or damages during shipping or delivery caused by third-party carriers.

8. Intellectual Property:

    •    All content on this website, including text, images, and graphics, is the property of Elegance Rug Decor and protected by copyright and trademark laws.
   •    You may not use, reproduce, or distribute any content without written permission from Elegance Rug Decor.

9. Privacy Policy:

    •    Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Changes to Terms:

    •    Elegance Rug Decor reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting. It is your responsibility to review these terms periodically.

11. Governing Law:

    •    These Terms and Conditions are governed by the laws of [Jurisdiction], without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of [Jurisdiction].

12. Contact Us:

    •    If you have any questions about these Terms and Conditions, please contact our customer service team at [email/phone number].